FAQs
Quick answers to the questions content managers ask most, with links to the full walkthroughs.
How do I create scheduled content?
Web: Scheduled Content → Live Editor, then click the "+" icon in a slot and pick from the Component modal (Templates or Scheduled Content tab). Mobile: Scheduled Content → Add New. Full steps for both in Creating & Modifying Scheduled Content.
How do I schedule content to go live (and come down) automatically?
Add a schedule to the content: start and end date/time plus a slot. It publishes and expires itself — no one has to be at a keyboard at midnight. See Publishing & Scheduling.
How do I preview content before customers see it?
Preview by device (desktop/tablet/mobile) and by date — the date picker shows the page exactly as it will look at any future moment. See Preview before it goes live.
How do I get sign-off from someone who doesn't use the VXE?
Email them a preview: Preview → Send Preview → pick the date → enter their email. They see the content as it will appear, no login needed. Steps in Publishing & Scheduling.
How do I upload images or videos?
Open Media in the sidebar and drag and drop. Organize with folders; copy a file's URL wherever you need it. See Uploading & Managing Assets.
How do I use a template instead of building from scratch?
In the Component modal, open the Templates tab, pick a layout, and fill in the fields — the design is handled for you. See Creating & Modifying Layouts.
How do I change the order content appears in?
Drag and drop within the slot — changes save automatically. See Reorder content in a slot.
How do I take content down?
Fastest: toggle it to Unpublished — it disappears immediately. Cleaner: set its schedule's end date. See Creating & Modifying Scheduled Content.
How do I send or schedule a push notification?
Push Notifications → Add New, write your message, choose Now or a future date and time, Save. See Push Notifications & Email Tools.
How do I make a push open a specific screen in the app?
Fill in the Page Deep Link field when creating the push. Your developer can give you the list of valid deep links for your app. See Push Notifications & Email Tools.
How do I add a teammate to the VXE?
Admin → Users → Add New User, then set their email, role, and which apps they can access. Walkthrough: Add a user.
How do I switch between apps, websites, or environments?
The switcher in the top-left corner lists every app and website you can edit, each with an environment badge (typically Production or Staging; some workspaces show Development). Walkthrough: Switch apps.
How do I hide or reorder a category in the app?
Both are self-serve, no app update needed. See Mobile app layouts.
How do I generate email subject lines?
Copy → Create Email Subject-Lines: describe the campaign, set the tone, click Generate, then edit and copy your favorites. See Push Notifications & Email Tools.
Why isn't my content showing?
Nine times out of ten: it's unpublished, its schedule window isn't active, or it's in the wrong slot/platform/location. Run the five-point checklist in Troubleshooting.
How do I change my brand colors, fonts, or logo (style guide)?
Brand and design settings aren't self-serve yet — talk to your BILDIT team and they'll make the changes with you. Self-serve documentation for this is planned.
How do I see analytics on my content?
Analytics integration isn't covered by self-serve documentation yet — talk to your BILDIT team about connecting your analytics tool and reporting.
Who do I contact for help?
BILDIT support: [email protected] · (888) 245-8277. Include screenshots and the steps you took — details in Troubleshooting.